Frequently Asked Questions

Can we use a Too Cute! image of our child?

Sure, when you create a DVD you will be provided with two options. 1) Upload your own image or 2) Request Too Cute! Image.

Simply enter the required information and we will automatically submit the Too Cute! image of your child with the order.

What kind of photograph is recommended for UR The Star cartoon adventures?

The following are recommended guidelines for the photo of the person to be the star of any of the UR The Star cartoon adventures:

• A well-focused full-face shot.
• No part of the head or face is cut off by the edge of the photo.
• The face is not obstructed by any object.
• No hats or bows.
• Color photos only. (No black and white or sepia photographs please.)
• .jpg format

What is the correct size for images to be sent?

This really depends on the actual physical size of the photograph you have and the size of the person's head on that photograph. Ideally we would like to have a head shot of a person scanned from an original 10cm x 15cm print saved at 640 x 480 pixels (no larger than 1024 x 760 pixels horizontal or 760 x 1024 pixels vertical in size) OR from a digital image of 640 x 480 pixels (no larger than 1024 x 760 pixels horizontal or 760 x 1024 pixels vertical in size).

Closer, sharper, in good lighting conditions and without any obstructions around the head will produce the best results. As a guide try waist level or a full head close up shot at least the size of a 10 cent piece before sending.

 

Can more than one person be featured in UR The Star cartoon adventures?

UR The Star photo-personalised cartoon adventure DVD’s have been developed and designed to be personalised for only one star. Love Story is the only title available for 2 stars.

What will the star be wearing in the DVD?

Some of our titles are created for both boys and girls. In those titles the star will be wearing a gender-neutral costume. In the titles created specifically for either boys or girls, the costume will be gender appropriate.

For what ages are UR The Star photo-personalised cartoon adventures most appropriate?

UR The Star cartoon adventures are recommended for ages 2 and up. Can I order UR The Star photo-personalised cartoon adventures for an adult? Yes! Children, adults, and even pets would love to star in their own movie! We will accept orders for ages 2 to 400.

Can greetings be placed in the beginning of UR The Star cartoon adventures?

We do not put greetings at the beginning of the DVD.

How will the child's name and face be used to personalise the products?

The star’s name and face appears on the screen in the movie introduction and of course the star’s face will appear over and over throughout the dvd as the main character in all our cartoon adventures.

What do you do with my original image?

Any photo that was supplied by you for your order will be returned to you with your completed dvd. Any uploaded digital images sent to us for online purchases, will be deleted from our system within 60 days of when your goods were ordered.

How much will delivery cost?

Standard delivery is $4.95 per DVD.

How long will it take before I receive my order?

Please allow 21 days for delivery.

How secure is my Credit Card payment online?

U.R. The Star DVD Australia ensures that all our customers can shop with complete confidence online. To maximise security, our website does not hold any customer's credit card details. All online credit card details are entered straight into Pay Pal Australia’s Secure Payment System which features 128-bit Secure Sockets Layer (SSL) encryption, keeping security at its highest level.

What forms of payment do you accept?

We accept MasterCard, Bankcard & Visa credit card payments via Pay Pal. Direct bank deposit is also available for those who do not have a credit card.

What forms of payment can I use?

Currently all payments are taken via Paypal. Paypal is a secure and trusted method for online transactions. If you would like to pay by money order or cheque, please contact us directly.

Do you ship your products outside of Australia?

Orders are shipped only within Australia and New Zealand. Customers outside Australia and New Zealand can email us at sales@toocute.com.au with your request.